Case Study
Action:
Upon registration the delegates were presented with a token to redeem a free coffee at the client's stand, and the opportunity to register their contact details to win a prize.
We set up our mobile coffee bar next to the client's exhibition stand, fully branded with menus, cups and skirting on the coffee equipment to provide an integrated appearance with their stand.
The coffee equipment faced outwards toward the entrance so delegates would be drawn into the theatre of the baristas and the queue then naturally flowed into the stand space.
Our baristas were briefed on the key messages for the day, with the priority objective of collecting delegates' details.
Result:
In the 7 hours that we ran the coffee service we...
- Served over 400 coffees.
- Collected over 380 unique contact details from the 800 delegates that attended the conference.
- Hence, we engaged close to 50% of all delegates attending the conference at our client's stand.
At one point the queue stretched out the door, while other exhibitors remained unattended.
"Flexible, friendly, professional, know their coffee and understand brands."
"Excellent service that added to a great atmosphere in the showroom throughout the event."
"Robin increased traffic to our stand and as a result we have gained a significant volume of high quality leads."
"A very professional and organized company who go above and beyond to create a fantastic event that our customers loved!"
"Arriva prides itself on delivering the highest possible standards in customer experience, and the service provided by Coffee Geek & Friends throughout the roadshow mirrored that ethos perfectly."
"Coffee geek and friends really helped us out to ensure the event run smoothly. Many thanks for their great support and for their excellent service."
"These guys are flexible, have a great positive attitude and keenness to find solutions to problems and to produce the best possible product and experiences for your guests."
"Robin understood our brand and was an amazing representative not only with his coffee but the appearance of the stand, his customer service and sales pitch."
"Robin wanted to know about ICS’ business so that he could engage with clients and even when visitors to the stand asked about the coffee business Robin didn’t try to sell his services, he kept advising us that he was there to promote ICS."
"Robin, Matt and their staff were an absolute pleasure to work with. They were professional, client friendly, completely understood our needs and they went above and beyond to ensure their elements of our event were a huge success."
"Coffee Geek and Friends were friendly, professional, efficient and most of all made a great cup of coffee!"